FREQUENTLY ASKED QUESTIONS
We would like for you to have the very best experience and are dedicated to answering all of your questions.
WILL MY MEAT ORDER BE DELIVERED FRESH OR FROZEN?
For optimal freshness and cold chain control, our meat products are delivered flash frozen,
in a polystyrene cooler box with a 2kg dry ice block placed on top, sealed and air tight.
The temperature inside the box will be cold for up to 60 hours.
It is normal for the dry ice block to be very reduced in size when you receive the box.
This does not affect the temperature inside the box.
in a polystyrene cooler box with a 2kg dry ice block placed on top, sealed and air tight.
The temperature inside the box will be cold for up to 60 hours.
It is normal for the dry ice block to be very reduced in size when you receive the box.
This does not affect the temperature inside the box.
ARE THE LANGSIDE LAMB PRODUCTS ALSO GRASS-FED?
All of our animals only receive natural supplements.
They do not receive full energy diets.
They graze on pasture until slaughter.
They do not receive full energy diets.
They graze on pasture until slaughter.
DO YOU AGE YOUR MEAT AND FOR HOW LONG?
Langside beef cuts are dry aged for 18 days, and our lamb, no longer than 5 days.
DO YOU VACUUM-PACK YOUR MEATS?
Yes, all of our products are individually vacuum packed.
MAY I SPECIFY PREFERENCES LIKE EXTRA FATTY AND THICKER CUTS?
This being a general online offering, we are unfortunately not able to accommodate special requests with regards to fat and thickness.
Our beef is very uniform and the portions are generous enough.
However, we are happy to quote you on a custom box, should you prefer even bigger cuts.
Our beef is very uniform and the portions are generous enough.
However, we are happy to quote you on a custom box, should you prefer even bigger cuts.
MAY I REQUEST CHANGES TO A STANDARD BOX FOR EXAMPLE, MAY I SWOP RUMP FOR SIRLOIN?
And if so, do I put it in the notes or must I WhatsApp or email?
You may add notes to your order in your cart, in our online store.
However, the only cuts that are similar in price are rump and sirloin.
We are not able to swop Denver for Tomahawk, as an example, as it will change the price of the box.
However, the only cuts that are similar in price are rump and sirloin.
We are not able to swop Denver for Tomahawk, as an example, as it will change the price of the box.
DO YOU ACCEPT CARD PAYMENTS IN YOUR ONLINE STORE OR ONLY EFT?
Because we offer a fresh product and have to regulate our weekly capacity on a nationwide level, we make use of an order vetting system whereby customers pay via EFT once they've received their order confirmation and invoice via WhatsApp.